Have a Complaint?
The IPPVA’s Code of Ethics and IPPVA Social Media Policy are enforced by the IPPVA Council, which is composed of IPPVA members.
When the council receives a notification of potential violations of the Code of Ethics, it conducts preliminary investigations and due process hearings on those matters. Ethics complaints may be filed against IPPVA members.
When you complain to us, you enter IPPVA’s arbitration procedures and shall communicate in a professional and timely manner during that arbitration.
Sometimes, you might be concerned about matters that are not decided by us and we will then advise you about how to make your concerns known.
Informal Resolution
If possible, we believe it is best to deal with things as soon as possible and in the easiest and most direct way. If you have a complaint, raise it with the person you are dealing with. He or she will try to resolve it for you there and then. However, they may need time to look into it (give them up to 5 working days). If the person can’t/won’t help, you can then have your complaint formally investigated.
How to Complain Formally
You can make a complaint in any of the ways below.
The IPPVA office and the IPPVA council will make every effort to maintain the confidentiality of the complainant.
- You can get in touch with the IPPVA office: +353 (0)1 401 6878
- You can email us at info@ippva.com
- You can write a letter to us at IPPVA, 38/39 Fitzwilliam Square, Dublin 2
- You can use the form on our website below
To file a complaint against an IPPVA member, please refer to the IPPVA’s Code of Ethics and use the form below.
To inquire about a photographer/videographer’s membership status, contact the IPPVA office: +353 (0)1 401 6878 or info@ippva.com